Tech glitch mars counselling for undergrad courses

LUCKNOW: A number of undergraduate candidates of BA, BSc, BCom and other UG courses struggled to lock their subject and college choices during Lucknow University’s online counselling on Sunday as the admission website remained unresponsive due to glitches.
Even after multiple attempts, candidates could not pay the choice filling fees nor could proceed to lock choices. Hundreds of candidates faced issues during the online counselling. Over 4,000 seats were open for counselling and all the candidates who qualified the test were eligible for locking the choices. Thus, thousands of candidates were affected. The online counselling window for BA, BSc (Biology) and BSc( Mathematics) was opened at 10am. For candidates of BBA, BJMC, BSc (Agriculture), BElEd, LLB (Integrated), BVoc, BCA, BFA/BVA, BCom and BCom (Honours), the counselling had begun on September 22 and Sunday was the last date to lock choices.
A number of candidates of almost all the UG courses couldn’t even cross the second step of the online counselling after logging in at the University’s admission portal entering their credentials. A candidate has to complete seven steps during the online counselling for the choice filling of subject and college.
In the first step, a candidate has to submit bank and qualification details thereafter in the second step counselling fees of Rs 700 has to be submitted only after it a candidate is allowed to upload documents, to fill college choice, select major subjects then the minor subject in a UG course thereafter final submission is accepted.
“I sat in front of the computer from 10am to complete the choice filling but even after multiple attempts till late evening I could not complete the process. The message of ‘An error occurred while processing your request’ kept on flashing,” said a BA candidate Santosh Kumar Yadav.
“When after multiple attempts I could not fill in the subject choices I called up LU admission help desk and was informed that there is a server issue and I should keep on trying,” said a BSc (Biology) candidate Astha Singh. LU spokesperson Durgesh Srivastava said, “We will look into the issue, server rush might be one of the reasons behind the glitch.”

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